Contact Support
Email [email protected]. Include your iPhone model, iOS version, Puzzlely version, the screen where the issue occurred, and steps that reproduce it. A screenshot is useful if it does not include private information.
Puzzlely Support
Let’s get you back on the path.
Start with the quick fixes below. If the problem persists, send us the details and we will help.
Restore a purchase
Open Puzzlely Settings and choose Restore Purchases while signed in to the Apple Account that bought the lifetime unlock. Confirm the device is online. Restoration should never charge you again.
Reset a stuck puzzle
Use Restart on the puzzle screen to clear only the current path. If controls do not respond, close and reopen the app. Include the date and Daily Five number when reporting a daily puzzle.
Progress and deletion
Puzzlely progress is stored on your device. Use Delete All Gameplay Progress in the app to clear gameplay history, Daily Five completion, milestones, tutorial progress, and the current saved game. A verified lifetime purchase remains tied to your Apple Account. App-container data is removed when you delete the app, but Keychain-backed Daily Five integrity state and the verified purchase cache may persist or return through iOS backup, migration, or restoration.
Before you write
Helpful details make a faster answer.
- What you expected to happen
- What happened instead
- The shortest steps that reproduce it
- Your device, iOS, and app versions
- Any accessibility setting involved
I bought the unlock but premium modes are locked.
Check that the App Store recognizes the same Apple Account, confirm network access, and choose Restore Purchases in Settings. If it remains locked, contact Support with the purchase date and storefront country. Do not send a full receipt or payment-card details unless Apple Support specifically requests them through an Apple channel.
Can Support recover my gameplay history?
No. Puzzlely does not maintain an online gameplay account or server copy of your progress. Local history can be affected by app deletion, device reset, backup settings, or data migration.
How do I report an accessibility problem?
Email Support with the assistive technology and settings you use, the control or content that is difficult, and what would make it operable. Accessibility reports are welcome even when the app is otherwise working as designed.
Where are the privacy policy and terms?
Read the current Privacy Policy and Terms of Use on this site.